Ordering Information

Local Dealers

Deben is primarily a trade distributor, supplying many local independent retailers throughout the UK. For the best service and advice we recommend you visit your local dealer and look at our products in the flesh. You can find a list of our dealers here. Call us if you have a specific enquiry and we can recommend a retailer. Remember, our dealers can order any in stock item for you on a next day basis.

We do recognise that some customers wish to buy on line or can’t get to their local store. If you’re one of them, read on.

Ordering

Ordering is simple! Find your products from the top menu, side links or via the search box. If you know the product code, just enter it into the search box and click find. Add to basket and follow the check-out instructions. Your payment details are kept secure.

Stock

Stock status is displayed against each product. This is a live feed from our warehouse so you can be sure your product is available. Where a product is out of stock, click the link and we will send you an email as soon as it becomes available again.

Foreign Currency

For your convenience, our website displays prices in your local currency but remember you are charged in GBP.

Pricing and Tax

The price displayed includes all VAT, taxes and any import duties. VAT or GST (if applicable) will be shown on the invoice accompanying your goods. The price you see is the price you pay, there are no hidden extras on delivery.

Import and Customs Duties

We pay all the import and customs duties and arrange all brokerage on your behalf. Delivery is to your door with no paper work to complete and no extra payments on receipt. The price you see is the price you pay.

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